Welcome to Order O’clock Ltd, a multi‑vendor online marketplace operating in Rwanda through www.orderoclock.com. By accessing or using our platform, you agree to the following Terms & Conditions. Please read them carefully before placing an order or creating an account.

1. Definitions

• “Order O’clock” / “We” / “Us” / “Our” refers to Order O’clock Ltd, a registered company in Rwanda.
• “Platform” refers to www.orderoclock.com and all related services.
• “Vendor” / “Supplier” refers to any registered business selling products through our platform.
• “Customer” / “User” refers to any person browsing, ordering, or using the platform.
• “Products” refers to items listed for sale, including food, drinks, groceries, alcohol, and other goods.

2. Acceptance of Terms

By using our platform, you confirm that:

• You are at least 18 years old (or using the platform under adult supervision).
• You agree to comply with these Terms & Conditions.
• You understand that Order O’clock is a marketplace, not the manufacturer of products.

If you do not agree, please discontinue use of the platform.

3. About Order O’clock

Order O’clock is a multi‑vendor online marketplace connecting customers in Kigali with trusted, registered suppliers.
We provide:

• A digital platform for browsing and ordering products
• Secure payment options
• Delivery coordination with vendors and delivery partners

We do not produce or own the products sold on the platform.

4. User Accounts

To place an order, users may be required to create an account. You agree to:

• Provide accurate and complete information
• Keep your login details secure
• Take responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate our policies.

5. Vendor Responsibilities

Vendors on Order O’clock must:

• Be legally registered businesses in Rwanda
• Provide accurate product descriptions, pricing, and availability
• Ensure product quality and compliance with Rwandan laws
• Fulfill orders promptly

Order O’clock may suspend vendors who fail to meet quality or service standards.

6. Product Information & Availability

We strive to ensure accurate product details, but:

• Product images may vary slightly from actual items
• Prices and availability may change without notice
• Vendors are responsible for product accuracy

Order O’clock is not liable for vendor‑provided inaccuracies.

7. Ordering & Payment

When you place an order:

• You agree to pay the displayed price
• You authorize us to process your payment through approved methods (e.g., MoMo, card, cash on delivery if available)
• You will receive an order confirmation via email or SMS

Orders may be cancelled if:

• The product is out of stock
• The vendor cannot fulfill the order
• Fraud or suspicious activity is detected

Refunds (if applicable) will follow our Refund Policy.

8. Delivery

Order O’clock coordinates delivery with vendors and delivery partners.

Delivery Terms:

• Delivery times are estimates, not guarantees
• Delays may occur due to traffic, weather, or vendor preparation time
• Customers must provide accurate delivery addresses and contact details

Once delivered, responsibility for the product transfers to the customer.

9. Alcohol & Age‑Restricted Products

For alcohol or restricted items:

• Customers must be 18+
• Delivery personnel may request ID
• Orders may be cancelled if age verification fails

10. Cancellations, Returns & Refunds

Customer cancellations:

• Allowed before the vendor begins preparing the order
• Not allowed for food or perishable items once preparation starts

Vendor cancellations:

• Vendors may cancel due to stock issues or operational challenges

Refunds:

• Processed according to our Refund Policy
• Refund timelines depend on the payment method

11. Marketplace Liability

Order O’clock is a platform, not the seller.
We are not liable for:

• Product defects
• Vendor delays
• Incorrect product information
• Damages caused by vendor products

However, we will assist customers in resolving disputes fairly.

12. Prohibited Activities

Users may not:

• Misuse the platform
• Attempt to hack, disrupt, or damage the website
• Post false information or fraudulent orders
• Abuse vendors or delivery personnel

Violations may result in account suspension.

13. Privacy & Data Protection

We respect your privacy.
Your personal information is used only for:

• Order processing
• Delivery coordination
• Customer support
• Platform improvement

For full details, please refer to our Privacy Policy.

14. Intellectual Property

All content on the platform — including logos, text, images, and design — belongs to Order O’clock Ltd or its partners.
You may not copy, reproduce, or use our content without permission.

15. Changes to Terms

Order O’clock may update these Terms & Conditions at any time.
Continued use of the platform means you accept the updated terms.

16. Governing Law

These Terms & Conditions are governed by the laws of Rwanda.
Any disputes will be handled under Rwandan jurisdiction.

17. Contact Information

For questions or support, contact us at:
📧 support@orderoclock.com
📞 +250 788 239 032
📍 Kigali, Rwanda